Matt is a Staff Product Manager at Gusto, where he leads an internal AI assistant for the front-office team. It helps them move through customer questions a little faster, with less time spent digging for the right doc.
He cares about AI tools that save someone an actual hour of their day, the texture of small civic software, and the kind of hardware that does one thing well and then stops asking for attention. He likes empty states, failure modes, and the third tab nobody opens.
Outside of work he's a techie dad. He hikes the San Gabriels with the family, tinkers with weird gadgets at a desk that's slowly overtaking the kitchen, bikes when his back lets him, boulders badly but happily, and disappears into a video game for a couple of weeks once or twice a year.
Over a decade of industry experience, working on the world's most delightful products.
2025–now
Gusto
Leading product for Gusto's internal AI assistant. It helps the front-office team move through customer questions a little faster, with less time spent searching for the right doc.
Staff Product Manager
2021–2024
Google
Product Lead on YouTube's Scaled Support team, which runs the support layer behind eight billion video views a year. Shipped AI translation that cut about 80,000 human escalations a year, and a personalized creator hub that lifted satisfaction scores by double digits.
Product Lead, YouTube
2016–2021
Spotify
Five years in New York on commerce and partner integrations. Helped roll out two million free Google Home Minis to Premium subscribers, which added about 100,000 new subscriptions. Built the API that bundled Hulu and Showtime into Premium and lifted Student conversions by 5x. Worked on the backend that was meant to power Spotify HiFi.
Senior Manager, Product
2010–2016
Earlier
Technology consultant at Ernst & Young in New York, then product and customer-success work at Jibe (now part of iCIMS). The kind of jobs where you learn what every role on the org chart actually does, because you've done most of them.
EY · Jibe
What I keep coming back to: the products that endure are the ones that quietly removed a step from someone's day. A button you don't have to click. A translation you don't have to wait for. A doc you don't have to dig through. The good ones become invisible, and you only notice them when they're gone.
A neighborhood platform for sharing the fruit growing on your block. Post your surplus lemons, claim someone else's avocados, turn the stuff rotting on the sidewalk into something useful. Started in Silver Lake while walking the dog and noticing how much fruit was just lying there.
A TRMNL plugin that pulls Oura ring data onto a small e-ink dashboard on my wall. Sleep score, readiness, the things you'd otherwise compulsively check on your phone, relegated to a quiet object you glance at once a day.
StackPython · Oura API · TRMNL Webhook · GitHub Actions
TRMNL plugin
04 · Connect
Say hello.
If you're working on something interesting, or you just want to swap notes on small products, hardware tinkering, or where to find a good lemon tree, I'd love to hear from you.